Manage
Since volunteers play a vital role in educating, counseling and empowering people to make informed benefit decisions, creating and sustaining an effective volunteer program is an essential part of many SHIP programs.
Building and sustaining a SHIP volunteer program requires a commitment of staff time and organizational resources. It also helps to know -
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How to create structures and procedures to support volunteers’ work,
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How to assess the role the volunteer program plays in delivering high quality services, and
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How to offer encouragement and recognize their value to the SHIP by building a team in which staff and volunteers alike are valued, and their contributions are appreciated.
| Creating Systems that Support Volunteers |
- Tool: Volunteer Management Manual
- Tool: Risk management in SHIP volunteer programs
- Tool: HIPAA Compliant Client Authorization Form
- Reference Sheets: User-friendly Materials Designed to Assist Counselors Quickly Access Key Part D Information
- Flowchart: Part D Exceptions
- Tool: Extra Help for Low-Income Subsidy (2008)
- Tool: Medicare Part D Marketing
- Quick Guide: Special Enrollment Periods
- Counseling Tools: User-friendly Materials Designed to Walk Beneficiaries through the Part D Enrollment Process
- Flowchart: Should I Enroll in a Medicare Prescription Drug Plan?
- Tool: How do I Enroll in a Medicare Drug Plan: A Step-by-Step Guide
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| Assessing and Evaluating a Volunteer Program’s Effectiveness |
- Tool: Volunteer Satisfaction Survey
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Encouraging and Recognizing Committed Volunteers
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- Tool: Simple and Low-cost Appreciation Ideas
- Tips: Appreciating Your Volunteers Through Media Coverage
- Tool: Sample Press Release, National Volunteer Week
- Tool: Tips for Retaining Volunteers in Your Local SHIP
- Checklist: 30 Ways to Show Appreciation for SHIP Volunteers
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