Orient & Train
Training is an essential component of a SHIP volunteer program and varies widely among the SHIP network depending on the demands and resources of a SHIP. New volunteers are exposed to an initial training program that covers a wide range of Medicare-related topics, while tenured volunteers may have ongoing training expectations that consists of both knowledge and skills-based information. More than 75% of programs require their counselors to complete a certification program.
Training is most successful when implemented as an ongoing process, so here are several tools to support a comprehensive program for orienting and training volunteers.
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How to orient a new SHIP volunteer,
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How to build the subject matter knowledge needed to deliver SHIP services, and
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How to provide volunteers with a variety of self-learning opportunities and coaching.
| Creating a Firm Foundation for New Volunteer |
- Tool: The Volunteer Protection Act and Scope of Responsibilities
- Tool: Topics to Include in an Orientation Program
- Tool: Georgia's Volunteer Orientation and Registration Packet
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| Developing Subject Matter and Skills-Based Knowledge |
- Toolkit: Medicare Part D Training Manual
- Reference Sheets: User-friendly Materials Designed to Assist Counselors Quickly Access Key Part D Information
- Flowchart: Part D Exceptions
- Tool: Extra Help for Low-Income Subsidy (2008)
- Tool: Medicare Part D Marketing
- Quick Guide: Special Enrollment Periods
- Counseling Tools: User-friendly Materials Designed to Walk Beneficiaries through the Part D Enrollment Process
- Flowchart: Should I Enroll in a Medicare Prescription Drug Plan?
- Tool: How do I Enroll in a Medicare Drug Plan: A Step-by-Step Guide
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| Encouraging Additional Volunteer Learning |
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Booklet: Accessing the Care in Medicare
Tool: Tips on Interacting with People with Disabilities
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