Florida Consumer Assistance

ACCESS (Florida Medicaid Program)
Florida Department of Children and Families
1317 Winewood Boulevard Building 1, Room 202
Tallahassee, FL 32399-0700
Website: http://www.dcf.state.fl.us/programs/access/medicaid.shtml
Phone: (888) 367-6554
Provides information about Florida's Medicaid program including information about eligibility and benefits.

Florida KidCare
Florida Children's Health Insurance Program (CHIP)
Healthy Kids and Florida KidCare
661 East Jefferson St., 2nd Floor
Tallahassee, FL 32301
Website: http://www.floridakidcare.org/
Phone: (850) 224-5437 Toll Free: (888) 540-5437
Provides information about Florida's Children's Health Insurance Program (CHIP).

Florida Office of Insurance Regulation
Florida Department of Financial Services
Division of Consumer Services
200 East Gains St.
Tallahassee, FL 32399-4288
Website: http://www.floir.com/
Phone: (877) MY-FL-CFO (1-877-693-5236) Out of State: (850) 413-3089
Assists consumers who have purchased insurance on the individual market or who have insurance through an employer who only does business in Florida.

Pre-Existing Condition Insurance Plan (PCIP)
National Finance Center
P.O. Box 60017
New Orleans, LA 70160-0017
Website: http://www.healthcare.gov/law/provisions/preexisting/states/fl.html
Phone: (866) 717-5826
Assists consumers who have been denied health insurance by private insurance companies because of a pre-existing condition.

Serving Health Insurance Needs of Elders (SHINE)
Website: http://www.floridashine.org/
Phone: 1-800-963-5337 Local: (850) 414-2060
Educates and assists Medicare beneficiaries, those eligible for Medicare, and caregivers about Medicare, Medicaid, Medigap, pharmacy assistance programs, and other issues related to health insurance benefits.

Subscriber Assistance Program
Agency for Health Care Administration
2727 Mahan Drive Ft. Knox #1, Suite 339
Tallahassee, Florida 32308
Website: http://www.fdhc.state.fl.us/mchq/consumer/spsap/index.shtml
Phone: 1-888-419-3456 (toll-free nationwide)
Serves residents enrolled in managed care; helps resolve grievance between managed care entities and their subscribers.

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
Website: http://www.dol.gov/ebsa/consumer_info_health.html
Phone: (866) 4-USA-DOL (866-487-2365)
Responds to questions, complaints, and disputes regarding insurance through a "self-insured" employer (typically a large company or one with locations in multiple states or countries).

U.S. Department of Veterans Affairs
Website: http://www1.va.gov/health/
Phone: (877) 222-VETS (8387)
Assists veterans with any questions they may have about their coverage.