Kentucky Consumer Assistance

Consumer Protection and Education Division
Kentucky Department of Insurance
P.O. Box 517
Frankfort, Kentucky 40602
Website: http://insurance.ky.gov/Home.aspx?Div_ID=4
Phone: 502-564-6034 Toll Free: 1-800-595-6053
Serves residents in fully insured plan.

Kentucky Health Insurance Advocate
Kentucky Department of Insurance
215 W Main Street
Frankfort, KY 40602
Website: http://healthinsurancehelp.ky.gov
Phone: (877) 587-7222 Email: DOI.CAPOmbudsman@ky.gov
Assists people insured by private health plans, Medicaid, or other plans in resolving problems pertaining to their health coverage; assists uninsured residents with access to care.

Medicaid Managed Care Ombudsman
Cabinet for Health and Family Services
275 East Main Street
Frankfort, Kentucky 40621
Website: http://chfs.ky.gov/dms/
Phone: 1-877-807-4027 (toll-free nationwide)
Serves residents enrolled in Medicaid or receiving public health, or mental health/ mental retardation services.

State Health Insurance Assistance Program (SHIP)
Office of Aging Services
List of Local Coordinators Available at http://chfs.ky.gov/NR/rdonlyres/672FBFA7-28DC-4DE7-AF42-DA0762C0D41E/0/SHIPCoordinatorList20110328.pdf
Website: http://chfs.ky.gov/dail/ship.htm
Phone: 1-877-293-7447 (toll-free only in Kentucky)
Educates and assists Medicare beneficiaries, those eligible for Medicare, and caregivers about Medicare, Medicaid, Medigap, pharmacy assistance programs, and other issues related to health insurance benefits.