Maryland Consumer Assistance 

Consumer Ombudsman and Assistance Program
Baltimore HealthCare Access
201 East Baltimore Street, #1000
Baltimore, Maryland 21202
Website: http://www.bhca.org/COAP.htm
Phone: 410-649-0507
Serves Baltimore City residents with Medicaid managed care concerns; also provider/advocacy groups in Baltimore City who work with enrollees, especially special needs population in Medicaid managed care.

Health Education and Advocacy Unit
Office of the Attorney General
200 Saint Paul Place
Baltimore, Maryland 21202
Website: http://www.oag.state.md.us/Consumer.HEAU.htm
Phone: (877) 261-8807
Serves residents and other consumers who receive health care from a Maryland health care provider or health insurance provider.

HealthChoice Enrollee Action Line
Department of Health and Mental Hygiene
201 West Preston Street
Baltimore, Maryland 21201
Website: http://www.dhmh.state.md.us/mma/html/helpline.htm
Phone: 1-800-284-4510 (toll-free nationwide)
Serves residents enrolled in Medicaid managed care. Local health departments follow-up on complaints, except in Baltimore where follow-up is by a nonprofit.

Senior Health Insurance Assistance Program (SHIP)
Department of Aging
301 West Preston Street
Baltimore, Maryland 21201
Website: http://www.aging.maryland.gov/senior.html
Phone: 410-767-1100 (national)Toll-Free: 1-800-243-3425 (only in Maryland)
Educates and assists Medicare beneficiaries, those eligible for Medicare, and caregivers about Medicare, Medicaid, Medigap, pharmacy assistance programs, and other issues related to health insurance