Massachusetts Consumer Assistance

Health Care for All
Massachusetts Consumer Assistance Program
30 Winter St, 10th Floor
Boston, MA 02108
Website: http://www.massconsumerassistance.org
Phone: (800) 272-4232
Assists people insured by private health plans, Medicaid, or other plans in resolving problems pertaining to their health coverage; assists uninsured residents with access to care.

Mayor’s Health Line: Massachusetts Consumer Assistance Program
Boston Public Health Commission                                            
1010 Massachusetts Avenue, 2nd Floor
Boston, MA 02118                       
Phone: (800) 847-0710
Educates and assists consumers with access to care, completes applications for state subsidized health insurance using Massachusetts’ electronic system, and connects residents with a primary care provider and appointment.

Office of Patient Protection
Department of Public Health
250 Washington Street
Boston, Massachusetts 02108
Website: http://www.mass.gov/dph/opp
Phone: 1-800-436-7757 (toll-free nationwide)
Serves residents and other consumers who receive health coverage from a Massachusetts carrier, insurer, or HMO.

Serving Health Information Needs of Elders (SHINE)
Massachusetts Executive Office of Elder Affairs
1 Ashburton Place, 5th Floor
Boston, Massachusetts 02108
Website: http://www.medicareoutreach.org/
Phone: 1-800-243-4636 extension 2 (toll-free nationwide)
Educates and assists Medicare beneficiaries, those eligible for Medicare, and caregivers about Medicare, Medicaid, Medigap, pharmacy assistance programs, and other issues related to health insurance