An Advocate Tool Kit from Families USA, Updated January 2013

This tool kit provides an overview of the requirements for navigator programs and answers some key questions states will face as they seek to establish effective navigator programs.

Table of Contents

Introduction

Background

1. What are the federal requirements for navigator programs?
   
   
2. How will navigator programs operate in the different exchange models?
   
   
3. What are in-person assistance programs?

Key Questions to Consider in Setting Up a Navigator Program

1. How can navigators reach consumers in underserved communities?
   
   
2. How can navigator program provide culturally and linguistically appropriate services?
   
   
3. How can navigators make services accessible to people with disabilities?
   
   
4. What new areas of expertise will navigators need to develop?
   
   
5. What types of ongoing supervision and support resources will navigators need?
   
   
6. What types of technology will navigators need access to?
   
   
7. What type of help will consumers need after enrollment and outside of the annual exchange open enrollment period?

Key Recommendations for Implementing a Robust Navigator Program

Appendix 1: Where will consumers need assistance in applying for health coverage?

Appendix 2: Other Resources

Endnotes