Key Questions to Consider in Setting Up a Navigator Program

1. How can navigators reach consumers in underserved communities?
   
   
2. How can navigator program provide culturally and linguistically appropriate services?
   
   
3. How can navigators make services accessible to people with disabilities?
   
   
4. What new areas of expertise will navigators need to develop?
   
   
5. What types of ongoing supervision and support resources will navigators need?
   
   
6. What types of technology will navigators need access to?
   
   
7. What type of help will consumers need after enrollment and outside of the annual exchange open enrollment period?

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