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Facility Fees

Savannah Rucker: Injured on the Job and Unable to Afford the Fix

Card Image A Waterloo, Iowa school worker, Savannah Rucker fell at work in 2024 and broke her wrist and shoulder. A canceled MRI, an unexplained $7,789 facility fee, and a lost workers' comp paper trail have kept her from surgery ever since — even as she was also treated for breast cancer.

Medical Debt

Keaton Herzer: When Saving His Life Meant Draining His Savings

Card Image Keaton Herzer describes navigating his cancer treatment as fighting a system "designed to wear me down and get me to quit." Between insurance denials for a targeted therapy and, later, a life-saving liver transplant, he and his wife drained their savings account and spent a month appealing decisions, all while he was still living scan to scan, unsure if he would survive.

Private Insurance

Gabriela Palacios: A Rare Diagnosis, a Lifetime of Resilience

Card Image Gabriela Palacios spent her childhood in and out of hospitals, misdiagnosed for fourteen years with a condition that is unbelievably rare. Today she is 21, thriving in college, and accepted into a master's program — proof, she says, that a diagnosis does not define you.

Private Insurance

Britney Lynn: When the Drug That Works is Just Out of Reach

Card Image Britney Lynn found a medication that worked to manage her diabetes — until her insurance stopped paying for it. Trying to manage her condition without access to the drugs she needs caused her to lose her job and can cost hundreds of dollars a month out-of-pocket, leading Britney to forgo care or use less effective medications with worse side-effects.

Private Insurance

Doretha "Dee" Burrell: From Breast Cancer Patient to Champion for Change

Card Image Dee Burrell was 50 years old when she was diagnosed with an aggressive form of breast cancer and spent three years in treatment — and while her health insurance helped, she quickly learned that even covered patients can fall through the cracks of America's broken health care system.

Private Insurance

Michele Gonzalez: When Getting a Job Made Health Care Less Affordable

Card Image Michele Gonzalez is a 45-year-old from Bethlehem, Pennsylvania, managing COPD, a lung nodule, and a mental health diagnosis. When she transitioned from Medicaid to employer-sponsored insurance, she found herself unable to afford the medications, therapy, and psychiatric care she had relied on — forcing her to stop treatment entirely.

Affordable Care Act

Steve Ramirez: Navigating Skyrocketing Costs of Coverage

Card Image As an engineer, Steve Ramirez understands complex systems. But finding comprehensive health insurance coverage when costs skyrocket has become increasingly difficult. With ACA tax credits now expiring, Steve faces a 642% increase in cost.

Private Insurance

Julia Giguere: Fight for the Care You Deserve

Card Image Julia Giguere's life-altering symptoms sent her on a difficult journey through the health care system for answers. She kept fighting for two years until she finally got access to the care she needed.

Medicaid

Les Rogers: Fighting for His Daughter and the Disability Community

Card Image When his daughter Gloria was born with complex medical needs, Leslie Rogers uprooted his life to fight for her survival. The family endured impossible choices, liquidating their savings and facing sleepless nights to keep her alive. Medicaid finally gave them stability, but with cuts looming and critical programs already shrinking, Leslie worries families like his could once again be pushed to the brink.

Facility Fees

Adrienne R: How a Surprise Facility Fee Left Her Fighting the System

Card Image Adrienne, a Pennsylvania resident and mother of two, never expected a simple diagnostic procedure to lead to over a year of financial and emotional distress. In February 2024, she underwent a thyroid biopsy at a hospital she knew well, the hospital where she gave birth to both of her children and one she visits frequently for appointments. Everything about the process felt routine—until the bill arrived.

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